We have a 24-hour policy for refunds, which means you have 24 hours after the product’s delivery to request a refund. For return and refund requests, you can contact us at krishnakeshavfoods@gmail.com.

Returns & Refund

To be eligible for a return or refund, your item must be in the same condition that you received it, unused, and in its original packaging. The product must remain sealed. To complete your return or refund, the invoice must be provided at the time of return pickup.

Returns and refunds are only allowed in the following cases:

• The product is damaged during shipping.

If your return is accepted, we will arrange for the ordered item to be picked up from the same address, and you will be notified of the expected pick-up date.

In case of any delivery-related discrepancy, please reach out to us within 3 days after the order has been marked as delivered.

Note: In case of any quality issue, kindly contact us at (7415121021) or drop a mail to us at krishnakeshavfoods@gmail.com

Cancellation

• An order cancellation request will be accepted only within 12 hours of order placement if we have not yet shipped the product.
• We will not accept cancellation requests if the product has been already shipped.
• If a cancellation request is accepted, you are entitled to get a full refund.
• Satvik Fresh reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors, or problems identified with the personal/financial details provided by the customer.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is damaged, so we can evaluate the issue and make it right.

Non-refundable Items

We do not accept returns or refunds for products that are delivered in perfect condition.

Refunds

Refunds will be initiated after receiving the product and undergoing scrutiny. If approved, it will take 3-5 business days for the refund to reflect in your original payment method.

Note: For any refund questions, please contact us at krishnakeshavfoods@gmail.com.